FAQ
How can I have exam or pretest equipment serviced if it is not working properly?
The store can contact Technical Support by the following path. Log on to SMART/choose Vision Center/Select Optical Technical Support/Fill in blank fields about the equipment that needs service/Press 99 to Save and Exit.
How can I have a phropter cleaned and serviced?
The store can contact Technical Support by the following path. Log on to SMART/choose Vision Center/Select Optical Technical Support/Fill in blank fields about the equipment that needs service/Press 99 to Save and Exit.
Is there a phropter cleaning program?
Yes. Stores are scheduled through Technical Support every 18 months to have their phropter cleaned.
Can the patient chair be reupholstered?
Yes. The store can contact Technical Support by the following path. Log on to SMART/choose Vision Center/Select Optical Technical Support/Fill in blank fields about the equipment that needs service/Press 99 to Save and Exit.
How are bulbs or hand held batteries replaced?
The store can contact Technical Support by the following path to place an order. Log on to SMART/choose Vision Center/Select Optical Technical Support/Fill in blank fields about the equipment that needs service/Press 99 to Save and Exit.
How can I have my old exam or pretest equipment replaced?
Replacement of old exam or pretest equipment requires Regional approval. If approved by the Regional, the District Manager will place the order in the E-Fixture System.
How are Doctor Exam Forms and Recall Cards ordered?
These items are in the Optical Warehouse and can be ordered by the Vision Center Manager.
Can a Doctor purchase used Optical equipment direct from Wal-Mart?
No. All used equipment is sold on the open market at auction to the highest bidder.
How do I calibrate my lane?
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